Refund policy

1. A 14-day refund on your first payment

When you start a paid plan for the first time, you have 14 days from the date of the charge to change your mind. Ask through the Help page inside the app (Settings → Help) and say you'd like a refund; you don't need to give a reason. We refund the full amount to the card you paid with, and your account moves to the Free plan. Nothing you entered is deleted.

This applies to monthly and yearly plans alike, and it applies once per account: to the first payment of your first subscription. It does not apply to renewals or to a later subscription after you have cancelled one.

2. Cancelling

You can cancel at any time from your account settings. There is no notice period and no cancellation fee. Your plan stays active until the end of the month or year you have already paid for; after that, no further charges are made and your account moves to the Free plan.

3. No refunds for part of a period

Apart from the 14-day refund above, payments are not refundable. If you cancel part-way through a month or a year, you keep the plan until the period ends rather than receiving money back for the unused part. This is also true if you move down to a cheaper plan: the change takes effect when the current period ends.

4. If something went wrong

If you were charged by mistake, charged twice, or could not use the service for a long stretch because of a fault on our side, write to us and we will put it right, which may include a refund outside the rules above. Please include the email address on your account and, if you have it, the receipt number.

5. How long a refund takes

We issue refunds within 3 working days of agreeing to one. Your bank or card issuer usually shows the money within 5 to 10 working days after that.

6. Contact

Use the Help page inside the app, or see the contact page. This policy is part of our terms of service.