Contact and support
One address for everything: questions before you sign up, help with your account, billing, and data requests.
- Support
- Through the Help page inside the app (Settings → Help) once you are signed in. Before you sign up, the pricing page answers most questions.
- When we answer
- Monday to Friday, 9am to 5pm Mountain Time (UTC−7). We reply within one working day, usually sooner during term time.
- Company
- WritingWorlds LLC
A Wyoming limited liability company. A street address will be added here.
Getting help faster
If you're writing about your account, send the email from the address you sign in with and tell us:
- the name of the class or assignment it concerns,
- what you did and what happened instead,
- the device and browser you were using, if it's a display problem.
Please don't paste student details into an email unless we ask for a specific one; a class name is enough for us to find things.
Billing and refunds
Plan changes and cancellation are in your account settings. For a refund in the first 14 days of a new subscription, email us and say so; the refund policy explains what applies.
Data requests
To have your account and its data deleted, use the option in your settings or email us from the account's address. For what we hold and how long we keep it, see the privacy policy.
Schools and departments
If you need more than 10 co-teachers on a class, an invoice instead of a card payment, or a conversation about rolling the product out across a school, email us with the school's name and roughly how many teachers would use it.